Zendesk Usage – Diskover Data

➲ Overview of Diskover Support through Zendesk

Diskover uses Zendesk for customer support. The platform provides:

Streamlined support — submit tickets through a simple, user-friendly interface.
Faster resolution — detailed ticket submissions allow for quick routing.
Self-service options — search an extensive knowledge base for instant answers.
Diskover Community — share, learn, and connect with other Diskover users.

➲ Create a Zendesk Account

Go to https://diskoverdata.zendesk.com/ and click on Sign up:

✅ Step 2 | Confirm

Enter your full name and email, then click Sign up. You'll see a confirmation message to check your inbox.

✅ Step 3 | Create a Password

Open the email from Zendesk and click Create a password. (Can't find it? Check your junk folder.) Choose a strong password and click Set password — your account is now active.

⚠️ If you see an Accept cookies prompt from Zendesk, opt out of any marketing parameters. Diskover does not collect, use, or sell your personal information, but does not control Zendesk's cookie settings.

✅ Step 4 | You're Ready to Use Zendesk

From the main support page, you can:

OPTION	DESCRIPTION
Submit a support ticket	Click Submit a request in the top menu.
Search our knowledge base	Use the search field in the page header.
Browse articles by category	Click on any subject.
Diskover Community	Click Join the conversation or Community in the top menu.
Your profile	Access your profile, tickets, community activity, password change, and sign out.

➲ Create a Support Ticket

✅ Step 1 | Start a New Ticket

Select the reason for your ticket.

As you type your issue subject, Zendesk will suggest related knowledge base articles. Check these first — you may find an immediate answer without needing to submit a ticket.

✅Step 2 | Fill Out the Form

If no solution is found, complete the support request form. Fields marked with * are mandatory. Fill in as many optional fields as possible — the more detail you provide, the faster we can resolve your issue.

✅ Step 3 | Submission Confirmation

After clicking Submit, you'll receive a confirmation on screen and by email with your ticket details and number. You'll also get email notifications whenever the status changes or there is an update.

✅ Step 4 | Manage Your Tickets

Log in to Zendesk and go to Profile → My Requests to view all your submitted tickets and their current status. You can also open any ticket to review the full thread or add comments. Alternatively, you can reply to any ticket notification email to add information at any time.

➲ Diskover Community

The Diskover Community space is available to all Zendesk account holders—not to be confused with the free Diskover Community Edition software.

❇️ Browse and Post

Once logged in, you can view posts from other users and create your own. Under Community Topics, choose Feature Requests or General Discussion, fill out the form, and click Submit. View your posts anytime under Profile → Activities.

❇️ Return to the Support Page

Click the Diskover logo in the top-left corner of the Community page to return to the main support page.