General Troubleshooting v2.5

Search Results

❓Some files or folders seem to be missing

• Expand your search using the * wildcard → e.g., *report* instead of report

• If using operators (AND, OR, NOT), check that they are applied and grouped correctly.

• When searching for a specific field name, verify that both the field name and value are spelled correctly and respect case sensitivity.

• Check for active filters — a number badge on the filter icon means filters are on. Open filters and click Clear filters.

• Make sure Current Dir is OFF. If it is ON, Diskover only searches the folder you are currently viewing, not everything.

• Verify that no specific index is selected that could be limiting results. Go to ⚙️ → Indices and check Always use latest indices is enabled.

• Try refreshing: ⚙️ → Reload Indices.

❓ Too many results are coming back

• Avoid overusing the * wildcard — it matches everything and can return thousands of unrelated results.

• Check if predictive search is ON in ⚙️ Settings. If enabled, Diskover automatically adds * wildcard to every search. Turn it OFF for more precise results.

• Try searching within a specific field name to narrow results → e.g., name:report instead of just report

• Use filters to add constraints on size, date, file type, or owner.

• Use Current Dir to limit results to just the folder you are currently viewing.

❓ Files were added recently but are not showing in Diskover

• Diskover works from index snapshots — files added after the last index was created won't appear until the next scan runs.

• While waiting for indexing: use File Action → Live View to browse the directory in real-time and copy paths as needed.

❓ I can only see files — or only directories — not both

• Open filters and check the Doc type setting. Set it to all to see both files and directories.

• Alternatively, use the search bar with: (type:file or type:directory)

❓ The green bar shows thousands of results, but I can only see a few

• By default, only 10 results per page are shown. Increase this up to 1,000 using the items-per-page selector above the results pane.

• If there are more than 1,000 results, use the page navigation arrows to move between pages.

❓ My search is returning everything, even things that don't match what I typed

• Predictive search may be ON in ⚙️ Settings. This automatically appends a * wildcard to every search. Turn it OFF to get exact matches only.

❓ My filters are still active even though I closed the filter panel

• Saved filters stay active until you manually clear them — closing the panel does not turn them off.

• Look for a number badge on the filter icon on the search page. If you see a number, filters are active.

• To remove them: open Filters → click Clear.

❓ I lost my location / path while drilling down

• Your current path is always shown in the Path Bar — just below the green info bar. Click any part of the path to jump back to that location.

• The green info bar also shows your active path and search criteria at all times.

❓ How do I export search results?

• Click the Export button on the search page to export results as CSV or JSON, or to copy file paths.

❓ How do I share search results with a colleague?

• Use the Share button to copy a URL link to your current results, or copy the search query itself for repeatable searches.

• Your colleague must also have access to Diskover to open a shared link.

❓ How do I do complex sorting of results?

• Change the primary and/or secondary sort in your Results Pane.

• For advanced multi-column sorting across large datasets, export to CSV and use Excel or a similar tool.

User Interface

❓My settings reset / I lost my settings

• Settings are saved as cookies in your browser — they are browser-specific and not tied to your account.

• If you switch browsers (e.g., Chrome to Safari), you will need to reselect your settings in the new browser.

• Settings may also reset after a software update, or if you manually clear your Diskover cookies.

❓ The interface is frozen / spinning wheel that won't stop

• Do not use the browser Back button or ESC key — these usually won't help.

• Instead, click any icon in the top menu bar — this often breaks the wait cycle.

• If that doesn't work, do a hard browser refresh → Windows: Ctrl + F5 | Mac: Cmd + Shift + R

❓ The interface looks or behaves abnormally

• If this happened after a software update, first try: ⚙️ → Reload Indices

• If the issue persists, try these steps in this order:

◦     Hard refresh your browser → Windows: Ctrl + F5 | Mac: Cmd + Shift + R

◦     Clear the Diskover cache: ⚙️ Settings → Clear Diskover Cache

◦     Clear your Diskover cookies: ⚙️ Settings → Clear Diskover Cookies (note: this resets your settings)

◦     Log out and log back in

❓ My columns look different / columns are missing or out of order

• Column visibility in the Results Pane is controlled in ⚙️ Settings → Hide/Unhide Fields.

• Column order can be manually changed by dragging and dropping a column where you want.

• You can apply primary and secondary sort to your columns.

❓ Times and dates look wrong

• By default, Diskover shows times in UTC. Go to ⚙️ Settings → Time Display and select Show times in local timezone to match your local time.

❓ Copied file paths don't work on my computer

• If you are on Windows and the path uses forward slashes (/), or vice versa, go to ⚙️ Settings → Path Translations and configure the correct format for your OS.

• Contact your System Administrator if you are unsure which path format to use.

❓ A folder I know exists is not showing in the left pane

• The left pane only shows directories that contain data—empty directories do not appear in the file tree—they will only show up in the Results pane.

Indices

❓ I can't select a specific index

• Go to ⚙️ Settings → Indices and make sure Always use latest indices is unchecked. When this option is on, manual index selection is disabled.

❓ I don't see all my indices in the list

• Diskover limits how many indices load at once for performance reasons. On the Indices page, find the Max indices to load field and increase the number.

• Indices are ordered by creation date — older ones may not appear until you increase this limit.

❓ Indexing seems to take a long time

• Large storage volumes naturally take longer to index, even with Diskover's optimized parallel scanning.

• Some storage hardware scans faster than others — newer systems are generally quicker.

• If performance seems unusually slow, report it to your System Administrator — there may be a backend issue.

❓ I need data scanned more frequently

• The indexing schedule is set by your System Administrator. Contact them to request more frequent scans of specific volumes.

Analytics

❓ The Heatmap report won't load or shows an error

• The Heatmap requires two indices to be selected before opening it.

❓ The Heatmap is showing everything in red (massive apparent growth)

• If Show new dirs is enabled, directories that didn't exist in the older index appear as large red blocks — this can dominate the view.

• Toggle Show new dirs OFF if new directories are not what you are investigating.

❓ The User Analysis or Cost Analysis report shows no data

• These reports require setup by your System Administrator. If you see nothing, contact your admin to confirm the reports are enabled and properly configured.

Tags

❓ The tag button doesn’t work

• You need to select at least one item in the Results pane for the Tag button to be enabled.

❓ I can't add or edit tags

• Editing and creating tags requires an admin account. If you need changes, contact your System Administrator.